Reference

The Terms Behind Your Account

The terms behind your deshi77 account are short, written in plain English, and they start from one point: what you can access depends on your local law and eligible regions.

Terms in plain EnglishWallet name matchingAccess set by local lawChat for clause questionsUpdates posted here
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deshi77 The Terms Behind Your Account
TALK TO THE TEAM

Ask Us About Any Clause

Policy questions get a person, not a bot loop. Open live chat from inside your logged-in account and name the page or clause you are asking about, so the team can pull up your wallet history and the wallet receipt in the same view. Email is the better route when you need to attach a bKash screenshot, a Nagad receipt or a bank slip. Always write from the address registered on your account, and we reply on that thread instead of opening a new one.

Live chat in your account Chat sits behind your login, so we already see your wallet record. Ask about a held withdrawal, a name mismatch or a specific clause and we can check the same screen with you.
Email for written replies Use the support address on your account page and attach the wallet receipt or bank slip. Email suits document questions, name corrections and anything where you want our answer kept in writing.
Closing or correcting an account Want your account closed or a stored detail fixed? Send it from your registered email. We confirm in writing when the change is done and tell you plainly what we still have to keep.
DATA AND ACCESS

How We Hold Your Details

Account checks start at login. The one-time code goes to the number tied to your profile, so a password alone will not open the wallet on a new phone, and we keep a device list you can inspect. Cookies on the site hold your session and your language choice; clearing them in your browser ends the session. Payment records stay on file for the period our payment partners require, and no longer once a closure request is completed. To see, correct or remove what we hold, write from your registered email.

Login and device checks Every new phone or browser asks for the one-time code sent to your registered number. The device list lets you spot an unfamiliar login and end that session yourself.
Cookies and session data We set cookies to hold your login session and remember your language. They are not there to sell your data. Clearing them in your browser settings signs you out and you log in again.
How long records stay Wallet receipts and deposit records are kept for the period our payment partners and accounting rules require. After a closure request is completed, we stop holding anything beyond that.
Changing what we hold Send a correction or removal request from the email on your account, and name the detail you want changed. We confirm in writing when it is processed, or explain what we must retain.

Legal Questions, Straight Answers

These are the legal questions we get most often from account holders. If yours is not here, chat with the team and quote the clause you are reading, so you get an answer about your own account rather than a general one. Storage, access and correction requests all go through the registered email on your profile.

Yours does, for how you use the account. Our terms set the rules of the service itself, but access depends on your local law and eligible regions, so check before you send a bKash or Nagad deposit.

Not always. We serve eligible regions only, and that list can shift when a wallet partner changes its rules. If your country is not covered, chat will tell you before you deposit.

We stop using it for anything beyond the record-keeping our payment partners require. Ask from your registered email, and we confirm in writing what was removed and what we have to retain.

Yes, when a rule or a payment partner changes something that affects you. The version posted on this page is the one that applies, and we flag material changes in your account messages.

Send the request from your registered email with your account number. Once we confirm it is you, we reply on the same thread with the details you asked for and note anything we must keep.

Live chat first if you are logged in, since the team can see your account wallet while you talk. For anything you need in writing, email support and keep the thread as your record.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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